Reference

Our Terms & Conditions – Your Account Rights

When you open an account with myslot, you're agreeing to clear rules about deposits, withdrawals, account access and responsible conduct.

Account verification requiredReal-money withdrawals verifiedDispute resolution in writing
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myslot Our Terms & Conditions – Your Account Rights
HOW TO REACH US

Contact Us About Your Account Terms

Team online

Live Chat

Open the chat widget inside your account lobby — available Monday to Friday, 9 a.m. to 6 p.m. Indonesia time. We answer questions about withdrawal holds, account restrictions and term clarifications during these hours.

Email Support

Send your written dispute or terms question to [email protected]. Include your account number and a clear summary. We respond within 24 hours on business days and will escalate complex disputes to our compliance team.

In-App Help Centre

Browse our FAQ and account settings inside the myslot app or on the desktop site under Account > Help. You'll find answers to common withdrawal delays, identity verification steps and payment method questions.

YOUR DATA AND SECURITY

How We Protect Your Account Information

Identity Verification

Your ID, address proof and payment details are encrypted and stored separately from your game history. We verify your identity only once per calendar year; after that, withdrawals require only your password and OTP. This protects you from account hijacking.

Payment Security

All DANA, OVO, GoPay and QRIS transactions are processed through Indonesia's certified payment gateways. We do not store your payment credentials — only a tokenised reference. Disputed charges are investigated within 48 hours.

Data Retention

We keep your account data for seven years after closure for tax and anti-fraud purposes, where local law permits. You may request deletion of personal data after that period by emailing support with your account number and a signed consent form.

Cookie and Tracking

We use session cookies to keep you logged in and functional cookies to detect fraud. You may disable advertising cookies in your browser; gameplay will not be affected. Our privacy policy details what each cookie does.

Account Access Requests

You may request a download of all your account data — game history, deposits, withdrawals, account notes — within 30 days. Email [email protected] with your account number and we'll send it as a CSV file.

Dispute and Appeals Process

If you believe a transaction was unauthorized or a withdrawal was cancelled in error, file a written dispute within 60 days. We investigate and respond in writing within 10 business days. Repeat disputes may trigger account review.

Terms & Conditions Questions Answered

You may close your account anytime through Account > Settings > Close Account. Any remaining balance will be withdrawn to your registered payment method (DANA, OVO, GoPay or QRIS) within two business days. A closed account cannot be reopened; you must create a new one. We keep your data for seven years for compliance.

No. Withdrawals must go to the same payment method (DANA, OVO, GoPay or QRIS) you used for your most recent deposit. If you want to withdraw to a different method, contact live chat and we can authorize a one-time exception if you verify your identity again.

We use ID verification to detect and block duplicate accounts. If you create a second account, both will be flagged and closed without warning, and any balance forfeited. One account per person, per household. If you share a device with family, use separate login credentials.

Standard withdrawals to DANA, OVO, GoPay and QRIS clear within 24 hours on business days. If your account is new (less than 72 hours old) or the amount exceeds Rp 5,000,000, we conduct an extra verification step that can add 48 hours. You'll see the status in your withdrawal history.

Contact live chat immediately with the transaction date and amount. We will freeze your account pending investigation. Do not attempt to withdraw or play further. We respond within 24 hours and will reverse unauthorized charges if our logs confirm fraud. Always keep your password private and enable two-factor authentication.

Deposits via DANA, OVO, GoPay and QRIS are non-refundable once they appear in your wallet and are available for play. The only exception is if we detect a system error — for example, a duplicate charge or a failed transaction that was processed twice — which we reverse within two business days.

We may suspend your account if you breach these terms, fail identity verification, engage in abuse, or show signs of fraudulent activity. You will receive an email explaining the reason and the suspension period. Appeals should be sent to [email protected] with supporting documents. Most suspensions last 14 to 30 days.

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